introduction
The cancel subscription feature allows company administrators or users to stop the automatic renewal of their Security Guard App plan. This helps manage billing, pause usage, or switch plans easily. Once cancelled, your account remains active until the end of the current billing period.
prerequisites
🔸 You must be logged in using your registered account.
🔸 Ensure you have an active internet connection.
🔸 Admin access is required to cancel the subscription.
🔸 If subscribed through App Store (iOS) or Google Play Store (Android), cancellation must be done via those platforms.
step-by-step instructions
For Back Office Dashboard
1️⃣ Log in to your Security Guard App Back Office Dashboard.
2️⃣ Open the Profile Menu
Click on your profile icon located at the top-right corner of the dashboard screen.
3️⃣ Select Subscription
From the dropdown menu, click on Subscription.
4️⃣ Review Subscription Details
On the Subscription Details page, you can review:
- Added card information
- Total members
- Invoice details
- Upcoming invoice information
5️⃣ Click Cancel Subscription
Tap the Cancel Subscription button located near the bottom of the subscription page.
6️⃣ Confirm Cancellation
A confirmation popup will appear.
Click YES to confirm the subscription cancellation.
After confirmation, your subscription cancellation request will be processed.
For Guard Mobile App
1️⃣ Open the Security Guard App on your mobile device.
2️⃣ Tap the Menu (☰) icon on the top-left corner of the home screen.
3️⃣ Select Billing / Subscription from the menu list.
4️⃣ Review your active plan details on the subscription screen.
5️⃣ Tap Cancel Subscription at the bottom of the screen.
6️⃣ Confirm your choice when prompted by tapping Yes, Cancel.
additional tips or notes
💡 After cancellation, you’ll continue to have access until the end of the current billing cycle.
💡 To reactivate, go to Billing / Subscription and select Renew Subscription.
💡 App Store or Google Play subscriptions must be cancelled directly through the respective store settings.
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